A: Once your order has been received, you are unable to change the items ordered. However, you may contact Ushio America directly by calling 1.800.838.7446 or e-mail firstname.lastname@example.org to cancel your order any time before shipping.
Q: HOW DO I BUY PRODUCTS ONLINE?
A: As with many other online ordering systems, adding the items you would like to purchase is accomplished through a virtual shopping cart. Choose the product quantity you would like to order and click the "Add to Cart" button on any page, and we will keep track of those items for the shopping session. When you are ready to make your purchase, simply click the Checkout button from your shopping cart and follow the information prompts through the checkout process. During checkout, the system will also require you to create an account. This will allow you to view your orders and track their progress. The last screen in the checkout process is a printable receipt. Following a short processing time, your order will be shipped to your specified address.
Q: IS YOUR SITE SECURE?
A: Yes, you can be perfectly confident that your transactions through the Ushio America eStore are secure. In addition, we will not sell or publish any of your information to anyone.
Q: WHAT TYPES OF PAYMENT DO YOU ACCEPT?
A: All payments for items purchased through this website must be made by MasterCard, Visa, American Express, and/or Discover cards.
Q: HOW CAN I CHECK ON THE STATUS OF MY ORDER?
A: When you log in to your account, you will be able to check the current order status from your My Account page. The Order History tab will have order information, shipping tracking information, and information about your orders from the past 12 months. You may also contact customer service at 1.800.838.7446.
Q: HOW CAN I CONTACT THE COMPANY?
A: To contact Ushio America you may call 1.800.838.7446 Monday through Friday 6:00 AM through 4:00 PM Pacific Standard Time. You may also e-mail us at email@example.com
Q: HOW DOES USHIO AMERICA CALCULATE SALES TAX?
A: When you enter the payment and billing screen, we will calculate your tax based on the ZIP Code you have entered as part of your billing address. For the most accurate calculation, please enter your ZIP Code + 4.
Q: HOW CAN I EXCHANGE A PRODUCT I HAVE ORDERED?
A: Ushio America will accept product exchanges only if they are unused. To exchange your products, contact Ushio America directly by calling 1.800.838.7446 or e-mail firstname.lastname@example.org
Q: I DO NOT LIVE IN THE UNITED STATES; CAN I STILL ORDER PRODUCTS?
A: Yes, you can. However, at this time, we are not able to process these orders online. To place international orders (i.e., for shipments to locations outside the United States), please contact us at 1.800.838.7446 or e-mail email@example.com
Q: HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?
A: Orders are typically processed within one to two business days unless stated otherwise. In addition, when you check out, you will need to add your chosen shipping method to calculate the total time to receive your order. After placing your order, you will be notified, via e-mail, when your order has been shipped and your tracking number.
Q: HOW DO I CANCEL AN ORDER I JUST PLACED?
A: To cancel an order, contact firstname.lastname@example.org within an hour from when the order was placed.
Q: WHEN IS MY ORDER SHIPPED?
A: Orders are typically processed within one to two business days unless stated otherwise.